Microsoft Marketing

Elevate customer experiences

Orchestrate personalised journeys across all touchpoints to strengthen relationships and earn loyalty.


Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.

Win customers and earn loyalty faster

Orchestrate customer journeys across marketing, sales, commerce, and service teams to provide a holistic customer experience.

Personalise customer experiences with AI

Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.

Build customer trust with a unified, adaptable platform

Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.

Capabilities that make a difference

Transform your business with real-time customer journeys across the entire customer lifecycle.

Real-time customer-led journeys
B2C and B2B marketing
Physical and digital channels
Dynamic, easy-to-use content editor
Experimentation and optimisation
AI-recommended channels
Natural-language segments and journeys
Easily defined journey triggers
Engaging events with Microsoft Teams