Customer Service

Reimagine how you engage with customers

Create exceptional customer connections and deliver transformative outcomes using an intelligent contact center solution.


Strengthen your customer connections

Deliver omnichannel service

Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions.

Resolve customer issues faster

Improve first-call resolution through intelligent, unified routing that uses AI and rules to classify, prioritize, and assign customer support inquiries to the best-suited agent.

Improve case management

Increase employee effectiveness and cross-team collaboration while delivering personalized experiences that drive customer loyalty.

Evolve field service management

Innovate new business models by transitioning from reactive to proactive and predictive service engagements and frictionless self-service.

Introducing the Microsoft Digital Contact Center Platform

Make every customer engagement exceptional. Discover how to reduce contact center complexity with a single platform.

Explore service and support products

Exceed customer expectations with products designed to work together.

Dynamics 365 Customer Service

Provide seamless, end-to-end customer service experiences for consistent, connected support across all channels.

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Dynamics 365 Field Service

Deliver proactive service, optimized with AI, and empower your frontline workers to increase customer satisfaction.

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Dynamics 365 Remote Assist

Empower frontline workers to solve service and support issues in real time on HoloLens, Android, or iOS devices.

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Dynamics 365 Customer Insights

Transform customer data into actionable insights and better understand customer behavior using digital analytics.

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Dynamics 365 Customer Voice

Quickly collect and understand omnichannel feedback to build better customer experiences.


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Power Virtual Agents

Quickly create sophisticated, intelligent chatbots to resolve common issues and answer service and support questions around the clock.

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Azure Communication Services

Add voice, video, chat, and SMS capabilities to apps and websites with just a few lines of code using this fully managed communication platform.

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Microsoft Teams

Chat, meet, call, and collaborate to accomplish more across your service and support teams, plus connect with customers.

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Power Automate

Drive efficiency across any service or support workstream by automating repetitive tasks, so your teams can focus on what’s needed most.

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Power BI

Connect to and visualize all your customer data using a unified, scalable platform for self-service and enterprise business intelligence.

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Azure IoT

Connect to, monitor, and control IoT assets enabling remote service and support scenarios and analysis of collective data for planning.

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Azure Synapse Analytics

Query data on your terms using a limitless analytics service that can handle all your customer service and support data needs.

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Azure Machine Learning

Accelerate the machine learning lifecycle, analyzing customer and product data to provide proactive, predictive service and maintenance.

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Azure Bot Service

Build conversational AI experiences—including multilingual and multimodal bots—for any customer engagement scenario.

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